Covid-19 response

Telehealth services continue – with face-to-face options, too

We are starting to see some clients for face-to-face sessions – based on medical necessity (for services that can’t be done via telehealth). At present, many people have expressed a desire to continue telehealth services. We’re simultaneously exercising flexibility, while maintaining an eye on safety. Each therapist is making adjustments over time.

We made these decisions based on our commitment to your safety and continuity of care. The pandemic continues, as we monitor local conditions. Providing you with telehealth-based services will allow us to continue your treatment, while minimizing exposures that might interrupt your care. We know that this can be disappointing to many people. We encourage you to express your thoughts and feelings with your therapist. This can be an important component of your care.

We’re happy to be able to return to some limited face-to-face office sessions. This will be for those who are participating in medically necessary services – those that cannot be conducted satisfactorily using telehealth services. Examples:

  • Blood pressure measurements or weigh-ins with our Nurse Practitioners.
  • Specialized psychotherapy services for trauma survivors.
  • Specialized psychotherapy services for young children.

As always, talk this over with your therapist, so you can receive the services that are best for you.

Useful resources to explore:

Douglas County Health Department

The Washington Post – Free Access to Coronavirus Pages

Centers for Disease Control – Coronavirus Information

Our Facebook Page – where you’ll find a regularly updated collection of news and posts about coping with the Covid-19 Pandemic

Online video and/or phone sessions are available. Call us at 402-334-1122 for scheduling. For medication refills, please contact your pharmacy.

All of our therapists are able to offer telephone or secure internet sessions. You may want to check with your insurance provider to see if they are covering telephone and/or telehealth sessions. Call your carrier for details.

Alternatives to office visits

All of our therapists are able to offer telephone or secure internet sessions. Some of the staff use a service call Doxy for video telehealth visits. Find more information here. Most of us have developed an interest in a great alternative: Zoom for Healthcare, the HIPAA-compliant version of the video call software almost everyone has been using for family, education, and business.

Instructions for video [internet – telehealth] sessions:

  1. You’ll need a fast internet connection, and a device with a camera and microphone.
  2. Even your smartphone will work in most cases. Tablets, laptops, desktop computers with webcams/mics are better.
  3. If your therapist is using Zoom, you’ll want to download the Zoom app onto your device before your session. It’s free!
  4. What browser to use with iOS users will need to use Safari 11+ exclusively.
    On Android device, or on a computer: officially supports Chrome, Firefox, Safari 11+, Microsoft Edge (if running Windows 10) and the Samsung mobile browser.
  5. If you have a headset, earbuds, or microphone, that will help. And a private place to talk for about 45 minutes.
  6. Make sure that you have provided us with current phone numbers and email addresses, so we can stay in touch with you.

Some insurance plans allow for phone and/or secure internet sessions, and will reimburse ACP. Call your carrier for clarification. As of June 2020, it’s our understanding that secure video sessions are covered services with BCBS, UBH, Cigna, TriCare, and Medicare. Others may be added later. Also, some carriers have allowed phone sessions to be reimbursed, but some carriers are expecting all of us to switch over to video at some point. Call your carrier, or talk to your therapist.

Additional details here —> how-to and special consent forms.

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