Using Telehealth Options
All of our therapists are able to offer telephone or secure internet sessions.
Instructions for video [internet – telehealth] sessions:
- You’ll need a fast internet connection [and/or a 4G/5G data plan] and a device with a camera and microphone.
- Even your smartphone will work in most cases. Tablets, laptops, desktop computers with webcams/mics are better.
- If your therapist is using Zoom, you’ll want to make sure that you have the latest version of the app on your pc or smart device.
- update instructions here: https://youtu.be/E7zERcVLUBM
- What browser to use? If your therapist is using Doxy.me, iOS users will need to use Safari 11+ exclusively.
On Android device, or on a computer: Doxy.me officially supports Chrome, Firefox, Safari 11+, Microsoft Edge (if running Windows 10) and the Samsung mobile browser.
- If you have a headset, earbuds, or microphone, that will help. And a private place to talk for about 45 minutes.
- Make sure that you have provided us with current phone numbers and email addresses, so we can stay in touch with you.
Some insurance plans allow for phone and/or secure internet sessions, and will reimburse ACP. Call your carrier for clarification. As of 3/12/2020, it’s our understanding that secure video sessions are covered services with BCBS, UBH, Cigna, TriCare, and Medicare. Others may be added later.
June 2020 >>>> Several of us have discovered the versatility of Zoom for Healthcare – also HIPAA-compliant. Rather than re-invent the wheel [so 3500BC, according to Google!] – take a look at this great summary – and take note of the video links at the bottom of the page for additional tips.
March 2020 >>>> There are several HIPAA Compliant services that therapists and Nurse Practitioners have available. Several of our therapy staff have opened accounts with Doxy. Doxy offers a reliable service, is HIPAA compliant for online security, and requires no software to be installed by you. If your therapist uses this option, you’ll receive an email with a log-in link. It will look like this: https://doxy.me/ACPtherapist – most often this will be your therapist’s name, of course! If your clinician prefers a different set-up, they’ll review this with you.
Special Forms for Telehealth sessions
- Given the shift in service delivery, an updated consent form is necessary. You could complete this paperwork at the office, if feasible. Alternatively, you can download and digitally fill-out and sign these forms. If you’ve not done this before, please know that there are a couple steps to this, so portion out some time to complete this. Don’t hesitate to ask for help.
- You can find complete instructions on how to ‘sign’ a digital document here [Howtogeek.com]. TIP: You’ll find a summary of steps at the top of the post, so you can skip the details if you don’t need them.
- Telelhealth Forms
- About 10 minutes before your appointment, you’ll want to move to a quiet, private environment
- Please consider turning off notifications on digital devices, so you can minimize distractions
- If you’re using headphones or Bluetooth devices, make sure they are turned on/unmuted/ready
- When you’re ready to ‘check-in’ for your session [on Doxy, for example] you’ll click/tap on the https://doxy.me/awesomeACPtherapist link – or copy/paste into your browser address window. You’ll then be invited to enter your name and complete the check-in.
- At the time of your appointment, your therapist will start the session. Both of you might take a moment to center yourselves in the frame, and adjust speaker volumes. Pro tip: avoid strong back-lighting, as this will put you into a deep shadow as the camera tries to compensate. As usual, at about the 45 or 50 minute mark, your therapist will wrap-up the session, perhaps make plans for the next session, and end the online session.